Terms and Conditions maxwim — Complete Platform Usage Guide

Welcome to maxwim, an online entertainment platform built exclusively for Malaysian players. These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by maxwim.

By accessing or using the maxwim platform in any way — including registering a new account, making a deposit, joining a game, or simply browsing the platform — you automatically agree to be bound by these Terms along with all policies, guidelines, and rules referenced herein.

These Terms take effect from the date you first access the platform and will continue to apply for as long as your account is active or you use any maxwim service. In the event of any conflict between these Terms and any marketing materials or other communications, these Terms shall take precedence.

To use the maxwim platform, you must meet all of the following eligibility requirements at all times:

• Age at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• Has full legal capacity to enter into binding agreements.
• Not a person prohibited from participating in gambling activities by any relevant authority.
• Registering under your own name and not on behalf of any third party.
• Has never had an account closed or suspended by maxwim previously.

During the registration process, you are required to provide accurate, current, and complete information including your full name, email address, phone number, and any other requested details. maxwim reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

Once your maxwim account is successfully registered, you are fully responsible for all activity that takes place within it. This includes all bets, transactions and communications made through your account, whether by yourself or by any other party who gains access to your login credentials.

To keep your account secure, we recommend the following measures:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone.
• Log out of your account after each session, especially when using a shared device.
• Contact maxwim customer support immediately if you suspect any suspicious activity on your account.

Maxwim uses 256-bit SSL encryption to protect all communications between your device and our servers. However, the security of your password remains your sole personal responsibility.

Maxwim supports a range of payment methods commonly used in Malaysia for your convenience. All deposit and withdrawal transactions are subject to the policies and limits set by the platform from time to time.

Supported Payment Methods:

• Local bank transfer (FPX / Internet Banking)
• DuitNow (QR & phone number)
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet

Maxwim does not charge transaction fees on deposits or withdrawals. However, your payment provider may impose separate charges. maxwim is not responsible for any related third-party fees.

All funds held in your maxwim account are solely for gaming purposes within the platform. These funds will not be loaned or transferred to any third party at a player's request.

Maxwim offers a variety of bonuses and promotions to its members from time to time. All bonuses are subject to the specific terms stated alongside each offer. By accepting any bonus, you agree to comply with the relevant terms.

General Bonus Principles at maxwim:

• Each bonus carries a wagering requirement that must be met before the bonus funds or any winnings derived from them can be withdrawn.
• The validity period of each bonus is as stated in the relevant promotion terms. Expired bonuses will not be reinstated.
• Maxwim reserves the right to void any bonus obtained through illegitimate means, fraud or promotion abuse.
• Only one welcome bonus is allowed per new player.
• Bonuses cannot be transferred between accounts.

All games available on the maxwim platform use a Random Number Generator (RNG) that has been audited and certified by independent international bodies. This ensures every game outcome is random, fair and cannot be manipulated by any party.

The Return-to-Player (RTP) value for each game is publicly displayed for players' reference. RTP represents the statistically expected long-term return and is not a guarantee of winnings in any single session.

Rules you must follow while playing:

• All bets are final once confirmed by the system — no cancellations are permitted after a game has begun.
• In the event of a technical disruption during gameplay, maxwim will review server records to determine the valid outcome.
• The use of bots, automated software, or any unauthorised means to gain an in-game advantage is strictly prohibited.
• In the event of a system failure or software error resulting in an incorrect payout, maxwim reserves the right to correct the error.

To maintain a safe and fair gaming environment for all players, the following conduct is strictly prohibited on the maxwim platform:

• Registering more than one account for any purpose.
• Using illegally obtained funds to make deposits (money laundering).
• Sharing your account details or allowing others to use your account.
• Using any software, bots, or automated tools to play or gain an unfair advantage.
• Attempting to hack, disrupt, or compromise the performance of the platform.
• Harassing or threatening other players or maxwim support staff.
• Spreading false information about maxwim to the public.
• Falsifying identity or verification documents during the KYC process.

Any violation of the above rules may result in immediate account termination, forfeiture of all fund balances, and possible legal action.

All content on the maxwim platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads and data compilations — is the exclusive property of maxwim or its content providers and is protected by applicable copyright, trademark and intellectual property laws.

You are not permitted to:

• Reproducing, distributing, or publicly displaying platform content without prior written consent.
• Modifying or creating derivative works based on platform content.
• Using maxwim's trade names, trademarks, or logos without official authorisation.
• Extracting platform data through scraping or any automated method.

Permitted use of the platform is limited to personal, non-commercial purposes only. Any commercial use requires a separate written agreement with maxwim.

Maxwim provides its platform on an "as is" and "as available" basis. While we strive to keep the platform running smoothly, we make no guarantee that it will always be free from interruptions, errors or technical issues.

maxwim is not liable for:

• Any financial losses arising from the use of the platform.
• Service interruptions or suspensions due to system maintenance or circumstances beyond our control.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Internet connection failure or disruptions on the player's end during a gaming session.
• Unauthorized third-party activity on a player's account resulting from the user's own security negligence.

Protecting your personal information is a priority for maxwim. All data you provide during registration and use of the platform is collected, processed, and stored in accordance with our Privacy Policy, which can be found on the Privacy Policy.

In summary, maxwim:

• Only collects data necessary to provide services and comply with legal requirements.
• Not sell or disclose your personal information to third parties without your consent, except where required by law.
• Using 256-bit SSL encryption to protect all data transmissions.
• Storing your data only for as long as necessary for the stated purpose.
• Grants you the right to access, correct, or request the deletion of your personal data.

Maxwim is fully committed to responsible gaming practices. We believe gambling should always be a source of entertainment and never a cause of stress or financial difficulty. To that end, we provide a range of self-control tools to help players manage their gaming habits.

Control tools provided by maxwim:

• Daily/Weekly/Monthly Deposit Limits — Set a deposit limit for a given time period.
• Loss Limits — Set a maximum loss limit per session or over a defined time period.
• Play Time Limits — Set a time limit for your gaming sessions.
• Self-Exclusion — Suspend your account temporarily or permanently.

If you feel that your gaming habits are starting to negatively impact your life, we encourage you to use these tools or contact our support team. More information is available on the Responsible Gaming ours.

Whether you choose to close your account or maxwim takes action on your account, the termination process is as follows:

Account Closure at Player's Request:

• You may request account closure at any time through our customer support.
• Any eligible fund balance will be returned to you after all active wagers are settled and all bonus conditions are met.
• The final balance withdrawal will be processed within the stipulated timeframe.

Account Termination by maxwim:

• Maxwim reserves the right to suspend or terminate accounts without prior notice in the event of a breach of these Terms.
• In confirmed cases of fraud or abuse, all account funds may be confiscated.
• Maxwim also reserves the right to decline new registration applications without providing a reason.

Maxwim reserves the right to modify, update or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon the updated Terms being uploaded to the platform.

We will notify players of important changes via:

• In-platform notification at the time of login.
• Update the "Last updated" date at the top of this page.
• Email notification to the registered address (for major changes).

By continuing to use the platform after any amendments, you are deemed to have accepted and agreed to the updated Terms. We encourage you to review this page periodically to stay informed of the latest applicable terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Should any dispute arise between you and maxwim regarding use of the platform or these Terms, both parties agree to first attempt to resolve the matter through good-faith negotiation within 30 days from the date the dispute arises.

For any complaints or disputes, please contact the maxwim customer support team via the in-platform live chat. We are committed to resolving every complaint fairly, transparently and within a reasonable timeframe.

If a resolution cannot be reached through negotiation, the dispute will be referred to a mutually agreed alternative dispute resolution mechanism. The outcome reached through this process is final and binding on both parties.