Your privacy is our priority. This policy transparently explains how maxwim collects, uses, stores, and protects your personal information when you use our platform.
Six core principles that shape maxwim's approach to protecting your data
All data transmitted between your device and maxwim servers is protected with industry-standard 256-bit SSL encryption, keeping your information secure at all times.
Maxwim does not sell, rent, or share your personal information with any third party for marketing purposes without your prior consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or our customer support.
Your data is stored on servers protected by multiple layers of security, restricted access, and continuous monitoring to prevent any unauthorized intrusion.
Maxwim complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations in handling user information.
We will notify you promptly in the event of any data breach that may affect your personal information, in accordance with legal requirements.
Maxwim is fully committed to protecting the privacy and security of every user's personal information on our platform. This Privacy Policy is written in clear, plain language so you genuinely know what we do with your data — not just a legal document that's hard to read.
By using the maxwim platform, registering an account, making a deposit, or simply browsing our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for further enquiries.
Maxwim is an online entertainment platform operating exclusively for the Malaysian market. We understand that your trust is the most valuable asset we hold, and that trust can only be built through genuine transparency in every aspect of our operations — including how we handle your personal data.
This Privacy Policy applies to all maxwim services, including the main website at maxwim.app, the Android and iOS mobile apps, and all related products and services we offer to our members across Malaysia.
This policy is formulated in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. We take every responsibility entrusted to us in safeguarding your information seriously.
Maxwim only collects information that is truly necessary to provide a safe, fair, and properly functioning service. Below are the categories of data we may collect:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Required (KYC) |
| Contact Information | Email address, phone number, mailing address | Required |
| Financial Information | Bank account number, transaction history | Required (payment) |
| Technical Data | IP address, device type, web browser, OS | Automatic |
| Usage Data | Game history, activity logs, preferences | Automatic |
| Communication Data | Support correspondence, user feedback | Where applicable |
We never collect sensitive data such as your health information, religious beliefs, or political views. Any data collected is directly related to the provision of maxwim platform services only.
Maxwim collects personal information through several different channels, depending on how you interact with our platform:
In certain cases, we may receive your information from the payment service provider you use (such as FPX, DuitNow, or an eWallet) solely for the purpose of verifying and processing your transaction. This data is handled to the same security standards.
Maxwim uses collected personal information only for lawful, relevant, and pre-stated purposes. Below are the primary purposes for which your data is used:
Maxwim will not use your data for any purpose beyond those listed above without obtaining your consent first.
Maxwim does not sell your personal information to anyone. This is our absolute commitment. However, there are limited situations where we may need to share your information with trusted third parties:
All third parties we work with are required to sign data protection agreements ensuring they handle your information to the same security standards as maxwim. We have zero tolerance for those who fail to meet these standards.
Maxwim uses cookies and similar tracking technologies to enhance your user experience and ensure the platform runs at its best. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can manage your cookie preferences through your web browser at any time. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience.
Maxwim continuously invests in robust security infrastructure to ensure your data is always protected against cyber threats, intrusions, or unauthorised access. Our security approach is layered and comprehensive.
Security measures we have implemented:
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, maxwim is committed to notifying you within 72 hours of the breach being detected, in line with industry best practices.
As a maxwim platform user, you have clear and enforceable rights regarding your personal information. We take every request relating to these rights seriously and will process them within a reasonable timeframe.
You have the right to obtain a copy of all personal information we hold about you, including the purposes of processing and the parties who have received that data.
If any of your personal information is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
In certain circumstances, you have the right to request that we delete your personal information. This is subject to legal requirements that may obligate us to retain certain records.
You may request that we restrict how we use your data in certain situations, such as while you are verifying its accuracy or contesting the processing.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
You may object to the processing of your personal data for direct marketing purposes at any time, and we will honor that choice immediately.
To exercise any of the above rights, please contact the maxwim customer support team via the in-platform live chat. We will process your request within 14 business days.
Maxwim retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required under applicable Malaysian law.
Once the retention period expires or upon a valid deletion request, your data will be permanently deleted or anonymized across all our systems.
Maxwim reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. We are committed to being transparent about any changes made.
When significant changes are made, we will:
Your continued use of the maxwim platform after any changes to this Privacy Policy constitutes acceptance of the latest version. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by maxwim, our team is here to help.
You can reach us via:
We aim to respond to all privacy-related enquiries within 3 working days and resolve data rights requests within 14 working days.
We view privacy not merely as a legal obligation — it is a moral responsibility to every user who entrusts us with their personal information. Your trust is the foundation of everything we do at maxwim.